This Privacy Policy explains how Pinakin Software ("we", "us", or "our") collects, uses, and protects the information you provide when using pinakin.in and erp.pinakin.in.
1. Information We Collect
We collect information you provide directly to us when you use our website or ERP software:
- Contact Information: Name, company name, phone number, email address, and city when you fill out our contact form.
- Business Data: Transaction data, inventory records, customer/supplier information, and financial records you enter into PinakinERP.
- Usage Data: IP address, browser type, pages visited, and time spent on our website.
- Device Information: Browser version, operating system, and screen resolution for compatibility purposes.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our ERP services
- To respond to your enquiries and provide customer support
- To send you product updates, new features, and important notices
- To improve our software based on usage patterns
- To ensure GST compliance and generate legally required reports
- To detect and prevent fraud or unauthorized access
3. Data Storage & Retention
Your business data entered in PinakinERP is stored on secure servers in India. We retain your data for the duration of your subscription and for 5 years after account closure as required by Indian tax laws.
Contact form submissions are retained for 2 years for business communication purposes.
4. Data Sharing
We do not sell, trade, or rent your personal or business data to third parties. We may share data only in the following limited circumstances:
- Government authorities: When required by law, GST authorities, or court order
- Service providers: Trusted partners who assist in operating our services (under strict confidentiality agreements)
- Business transfers: In case of merger or acquisition, with prior notice to you
5. Security
We implement industry-standard security measures to protect your data:
- 256-bit SSL encryption for all data transmission
- Encrypted storage for sensitive business data
- Role-based access control for ERP users
- Daily automated backups with off-site redundancy
- Regular security audits and vulnerability assessments
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data (subject to legal requirements)
- Portability: Export your business data in standard formats
7. Cookies
Our website uses essential cookies to maintain your session and remember your preferences. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though some features may not work correctly.
For any privacy-related questions or to exercise your rights, contact us at:
Pinakin Software
Email: privacy@pinakin.in
Phone: +91 99999 99999
Address: 123, Business Hub, Ahmedabad – 380009, Gujarat, India